Shipping Policy

At SkinJoy, we strive to deliver your skincare essentials as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During sales, promotional events, or peak seasons, processing times may be slightly longer.

Delivery Time

Estimated delivery times are:

• Major Cities: 2–4 business days

• Other Cities & Remote Areas: 3–7 business days

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated at checkout based on your order value and current promotional offers.

• We may offer Free Shipping on qualifying orders during selected promotions.

Cash on Delivery (COD)

SkinJoy offers Cash on Delivery (COD) across most locations in Pakistan.

Please ensure someone is available to receive the parcel and pay the courier upon delivery.

Order Tracking

Once your order has been dispatched, you will receive a confirmation message containing your tracking number and courier details, allowing you to monitor your shipment in real time.

Delivery Attempts

Our courier partners will usually attempt delivery 2–3 times before returning the parcel to us.

If you are unavailable, please coordinate directly with the courier using your tracking information.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.

SkinJoy is not responsible for delays or failed deliveries caused by:

• Incorrect addresses

• Incomplete contact information

• Customer unavailability

Additional shipping charges may apply if an order needs to be re-shipped.

Refused or Returned Orders

If a customer refuses delivery or repeatedly fails to receive their parcel without prior communication, SkinJoy reserves the right to:

• Restrict Cash on Delivery services for future orders.

• Request advance payment for subsequent purchases.

• Cancel future orders at our discretion.

Damaged or Missing Items

If your order arrives damaged or an item is missing:

• Contact our support team within 48 hours of receiving your parcel.

• Please include your order number along with clear photos of the package and products.

We will investigate the issue and provide an appropriate resolution.

Shipping Coverage

We currently deliver across Pakistan through our trusted courier partners.

At this time, international shipping is not available.

Need Help?

If you have any questions regarding your shipment or delivery, please contact our customer support team through our website, social media channels, or WhatsApp. We're always happy to help.